For booking inquiries and questions, please use the form below. We'll get back to you within 48 hours.
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How do I book?
What payment types do you accept?
What's your cancellation policy?
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What's included in the lesson price?
Where can I rent equipment?
Do I need a specific lift pass to go to Cervinia?
What happens if the weather is bad or the lifts are closed?
Do I need to wear a helmet and protection?
What should I wear for my first lesson?
How fit do I need to be?
Which languages do you teach in?
Do I need insurance?
Why are beginner lessons more expensive?
Do you teach kids?
Why should I choose you over a ski school?
Still have questions?
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What's included in the tour price?
Do I need a specific lift pass for Cervinia?
What happens if the weather is bad or lifts are closed?
How do you tailor the tour to my group?
Can we ride off-piste during the tour?
What's included in the tour price?
Do I need a specific lift pass for Cervinia?
What happens if the weather is bad or lifts are closed?
How do you tailor the tour to my group?
Can we ride off-piste during the tour?
What if I'm an advanced rider looking for a challenge?
Do you offer photo/video packages?
Where will we eat? Do I need to book restaurants in advance?
What should I bring?
How fit do I need to be?
Can I bring my kids?
Do you teach or just guide?
What's the best time of day to start?
Why should I choose you over a ski school or larger guiding company?
Still have questions?
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What's included in the price?
What's your cancellation policy?
Do I need prior splitboarding experience?
What gear do I need for splitboarding?
Do I need an avalanche safety kit?
What's the difference between splitboarding and regular snowboarding?
How fit do I need to be for splitboarding?
What's the introductory course like?
What happens if the weather is bad?
What's the typical terrain we'll ride during a tour?
Can we do overnight tours or hut-to-hut trips?
How do you handle emergencies in the backcountry?
What's the best time of year for splitboarding in Zermatt?
Why should I choose you over a ski school or guiding company?
Still have questions?
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What's included in the tour price?
Do I need prior freeride experience?
What gear do I need for freeriding?
Do I need an avalanche safety kit?
What's the difference between freeriding and off-piste?
What happens if the weather is bad?
What's the typical terrain we'll ride during a tour?
How do you assess the conditions and choose the route?
What's the hardest part of freeriding for beginners?
How do you handle emergencies in the backcountry?
What's the best time of year for freeriding in Zermatt?
Can I bring friends or family with different skill levels?
Why should I choose you over a ski school?
Still have questions?
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What exactly does your Mountain Concierge service include?
What's the difference between your In-Person and Remote services?
How far in advance should I book your concierge service?
What types of accommodations can you arrange?
Can you help with transportation and logistics?
What kind of activities can you organize?
How do you handle dietary restrictions or special requests?
Can you arrange childcare or family-friendly activities?
Can you arrange pet-friendly accommodations or activities?
How do you handle groups with mixed interests (e.g., skiers and non-skiers)?
Can you arrange private experiences like photography sessions or special celebrations?
How do you handle last-minute changes or emergencies?
Can you help with equipment rentals or purchases?
Can you help with visa or travel document assistance?
What's your approach to creating a personalized itinerary?
What's your policy on tipping for services you arrange?
How do you handle weather-related changes?
Do you offer summer concierge services too?
What's your pricing structure?
Why should I choose your Mountain Concierge service over a travel agency or hotel concierge?
Still have questions?
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How and when is a Downwind trip confirmed?
What’s the food like in Brazil?
Can dietary restrictions like vegetarian, vegan, or gluten-free be accommodated?
What’s the weather like in this part of Brazil?
Can you organize custom trips year-round?
Do I need to bring a wetsuit?
What skill level do I need to join?
What if someone in my group is riding slower than the rest?
How can I prepare for the physical demands of a kitesurfing trip?
What if I get injured?
What if my flight is delayed?
What do I need to bring?
What kite and board sizes should I bring?
Can I rent kitesurfing gear locally, or should I bring my own?
How does the accommodation work?
Is there Wi-Fi / Internet access?
Do I need a visa for Brazil?
Is it safe to travel in Brazil?
What currency should I bring?
Where are the best spots and why?
When do I get the videos and photos?
Can you help me find kitesurfing buddies for future trips?
Still have questions?
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Why do you shoot primarily with an iPhone instead of a professional DSLR?
What exactly is included in the photography package?
How soon will I receive my photos and videos?
Do I need to pose or have experience in front of the camera?
What happens if the weather is bad or it’s cloudy?
Can you capture action shots of me skiing/riding?
Do you edit the photos? What is your editing style?
Can I buy just the photos without the video (or vice versa)?
How do we decide where to shoot?
Do you offer prints or physical albums?
Can you photograph our whole group/family?
What gear do you use?
What if I’m not happy with the photos?
Still have questions?
