Welcome to Latitude46 (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website and your participation in our kitesurfing trips, mountain guiding, instruction, and concierge services (collectively, the “Services”).
By booking a trip, making a deposit, or participating in our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please do not book or participate in our Services.

A. Reservations
All bookings are subject to availability. A reservation is only confirmed once:

1. You have received a written confirmation (email or invoice) from us.
2. We have received the required deposit (typically 50% of the total cost, or 100% for last-minute bookings under 2 weeks).

B. Payment Methods
We accept payments via Bank Transfer and Cryptocurrency. Credit card payments are not processed directly on our website.

• All bank transfer fees (both sending and receiving) are the responsibility of the client unless otherwise stated.
• Prices are quoted in Swiss Francs (CHF). If paying in another currency, the exchange rate at the time of transfer applies.

C. Final Payment
The remaining balance is due 14 days prior to the start of your trip. For bookings made less than 14 days before the start date, full payment is required immediately to confirm the reservation. Failure to pay the balance by the due date may result in automatic cancellation of your booking.

We understand that plans change. Our cancellation policy is designed to be fair while protecting our business from lost income.

A. Cancellation by Client
If you need to cancel your trip, please notify us in writing (email) immediately. Refunds are calculated based on the date we receive your written notice:

• More than 30 days before start date: Full refund of all payments, minus a 10% administrative fee.
• Between 14 and 30 days before start date: 50% refund of the total trip cost.
• Less than 14 days before start date: No refund. The full amount is forfeited.

Note: We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation.

B. Cancellation by Latitude46
In the unlikely event that we must cancel a trip due to reasons beyond our control (e.g., extreme weather, natural disasters, government travel restrictions, or insufficient minimum participants), you will be offered:

1. A full refund of all payments made; OR
2. A credit voucher for a future trip of equal value (valid for 12 months). We are not liable for any additional expenses you may have incurred (e.g., flights, visas, non-refundable accommodation) unless required by Swiss law.

A. Inherent Risks
You acknowledge that kitesurfing, snowboarding, freeriding, splitboarding, and mountain biking are inherently dangerous activities involving risks of serious injury, permanent disability, or death. These risks include, but are not limited to:

• Collisions with natural or man-made objects.
• Variations in snow, water, or weather conditions.
• Equipment failure.
• Actions or negligence of other participants.
• Remote locations where medical assistance may be delayed.

B. Assumption of Risk
By booking with Latitude46, you voluntarily assume all risks associated with participation in these activities. You certify that you are physically fit and possess the necessary skills for the level of trip you have booked.

C. Limitation of Liability
To the fullest extent permitted by Swiss law, Latitude46, its guides, instructors, and partners shall not be held liable for any injury, loss, damage, or delay arising from your participation in our Services, except in cases of gross negligence or willful misconduct by our staff. You agree to indemnify and hold harmless Latitude46 from any claims, losses, or expenses (including legal fees) arising from your participation.

D. Mandatory Insurance
It is a condition of booking that you possess valid comprehensive travel insurance that explicitly covers:

• High-risk winter sports and/or kitesurfing.
• Medical expenses and emergency evacuation/rescue.
• Trip cancellation and interruption. You may be asked to provide proof of insurance before your trip begins. Failure to provide proof may result in denial of participation without refund.

A. Guide Authority
Our guides and instructors have the absolute authority to modify, suspend, or terminate any activity if they deem conditions unsafe or if a participant’s behavior jeopardizes the safety of the group. No refund will be given for activities suspended due to safety concerns or participant misconduct.

B. Code of Conduct
We reserve the right to remove any participant from a trip without refund if they:

• Are under the influence of drugs or alcohol during activities.
• Engage in abusive, harassing, or dangerous behavior.
• Refuse to follow safety instructions or wear mandatory safety gear (e.g., helmets, impact vests).

While we strive to follow the planned itinerary, adventure travel is subject to change due to weather, terrain, local conditions, or logistical issues. Latitude46 reserves the right to alter the itinerary, substitute accommodations, or change activities at our discretion to ensure safety and quality. We are not liable for additional costs incurred due to such changes, though we will strive to minimize impact.

A. Client Images
We often capture photos and videos during our trips. However, we will not publish any image or video where you are clearly identifiable on our website, social media, or marketing materials without your explicit written consent (via a separate media release form). You have the right to decline this consent without affecting your booking.

B. Our Content
All content on the Latitude46 website (text, images, logos, videos) is the property of Latitude46 and is protected by copyright. You may not use this content for commercial purposes without our written permission.

These Terms are governed by the laws of Switzerland. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in Zermatt, Switzerland, unless mandatory local laws apply to consumers in their country of residence.

If you have any questions regarding these Terms of Service, please contact us: Latitude46 Zermatt, Switzerland Email: hello@latitude46.net